The installation and use of the HapNout mobile application/platform by the user is governed by the following terms and conditions. These terms constitute a legally binding and enforceable agreement between KREO-X Innovations Private Limited and the users of the HapNout platform. By accessing or using the HapNout mobile application, website, or platform, you (the user) voluntarily agree to be bound by the terms and conditions stated herein. The HapNout platform is developed, owned, and operated by KREO-X Innovations Private Limited [CIN: U62091TG2023PTC177850], a company incorporated under the Companies Act, 2013 and having its registered office at G F, H.No.17-1-383/IP/141, Plot No 141, Indraprastha, Saidabad, Hyderabad - 500059, Telangana, India.
HapNout acts solely as a facilitator between users and venue partners (such as restaurants, pubs, breweries, and event venues). The platform allows users to discover venues, view ongoing deals or events (e.g., DJ nights, happy hours, live shows), reserve tables, and explore curated corporate packages. HapNout does not own, manage, or operate any of the venues listed on the platform and shall not be responsible for the quality of food, service, ambience, or experience offered by any venue. By using the services of HapNout, users understand and acknowledge the following: HapNout is a technology platform enabling discovery, reservation, and access to offers. All services, events, and offerings are solely provided by the venue owners. KREO-X does not employ or control the staff at the listed venues. Any issues related to service, booking experience, payments at the venue, or event execution must be addressed directly with the venue.
Please read the following Terms & Conditions carefully before availing services via the HapNout platform. Your usage of the platform will be considered as your consent and acceptance of these terms.
Modifications to Terms: KREO-X reserves the right to update, modify, or revise these Terms and Conditions, Privacy Policy, or any related policy at any time without prior notice. Such changes will be effective immediately upon being posted on the website or app. Continued use of the platform after any such updates will constitute acceptance of those changes.
These Terms & Conditions are in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and user agreement for access or usage of intermediary platforms.
HapNout, a platform owned and operated by KREO-X Innovations Private Limited, serves as a digital bridge between users and venue partners such as restaurants, pubs, cafes, and event spaces. Through our mobile application and website, users can explore venues, discover offers, make reservations, and enjoy curated experiences, while venue partners can manage bookings and promote their services to a wider audience.
HapNout acts solely as a facilitating platform and does not own, operate, or control any venue listed on the platform. All services such as food, beverages, seating arrangements, and event hosting are directly provided by the respective venue partners.
By using HapNout: You agree that the platform is only an intermediary, and all service-related responsibilities lie with the respective venue. HapNout is not liable for issues related to service quality, food, event experience, billing, or delays at the venue. Any disputes or complaints must be addressed directly with the venue. HapNout will only support issues related to technical errors, app functionality, or payment processing. All bookings and services must be used legally and respectfully. Misuse of the platform may result in suspension of access.
By partnering with HapNout: You agree to provide accurate listings, manage reservations responsibly, and deliver the services booked by users through the platform. You are solely responsible for customer service, staff conduct, service quality, hygiene, billing, cancellations, and dispute resolution. HapNout does not bear any liability for service failure, no-shows, or customer dissatisfaction at your venue. We encourage partners to maintain high standards of service and professionalism to ensure a seamless guest experience.
If users or venue partners are found to be misusing the service, engaging in fraudulent activity, or consistently providing poor experiences, HapNout reserves the right to block or terminate their access with immediate effect.
To avail the services offered by HapNout, including table reservations and the PayBill feature, users are required to register and create an account on the platform by providing accurate and verifiable details. By registering, you agree to the following: You will provide complete, truthful, and current information, including your name, contact number, age, email address, and location details. You confirm that you are of legal age and capable of entering into a binding contract, in accordance with the Indian Contract Act, 1872. You understand that inaccurate or misleading information may result in the suspension or termination of your account without prior notice. You agree to promptly update your account in case of any changes to your personal information. You acknowledge that HapNout does not independently verify user data and you shall be held solely responsible for the authenticity and legality of the information you provide. In case HapNout detects any misrepresentation or fraudulent activity, your account may be disabled with immediate effect and access to services will be denied.
Additionally: HapNout reserves the right to suspend, restrict, or terminate your access to the platform at any time and without assigning any reason. Account registration is mandatory for users to access features such as: Reserving tables at partnered restaurants, pubs, and cafes Making payments directly through the app using the PayBill service By registering and continuing to use HapNout’s services, you accept the terms outlined above and agree to comply with all applicable policies.
When a user utilizes HapNout’s services—such as reserving a table or using the PayBill feature—we may collect personal data, including but not limited to name, phone number, email address, location, and payment details. By using our services, you agree that this information may be securely shared with our partner venues (restaurants, pubs, and cafes) for the sole purpose of fulfilling your reservation or payment-related requests. You acknowledge and agree that your personal data and other usage-related information may contain confidential and sensitive content. This data shall remain the property of HapNout and will only be shared on a need-to-know basis, strictly to enable service delivery. We strive to maintain the highest levels of data protection. However, you understand that in rare cases, despite our strong security protocols, technical errors or malicious breaches may occur, potentially resulting in unauthorized access to personal or financial information. HapNout shall take all reasonable steps to safeguard your data and minimize any risks. In the unlikely event that any content on our platform is found to be obscene, defamatory, illegal, offensive, racist, harassing, or otherwise inappropriate, please notify us immediately. Upon such notification, we will take prompt action to investigate and, if necessary, remove or restrict access to such content within a reasonable timeframe. By continuing to use HapNout, you consent to the collection, use, and limited sharing of your personal data as outlined above and in accordance with our Privacy Policy.
At HAPNOUT, we strive to provide a seamless reservation experience for our users. However, we understand that plans can change. Below is our refund policy for table reservations:
Booking Rejected by Venue:
If a reservation is rejected by the venue, the full booking amount will be refunded automatically to the user’s original method of payment.
User-Initiated Cancellations:
If a user cancels the booking at least 3 hours before the scheduled time, a full refund will be issued. If a user cancels within 3 hours of the scheduled time, the booking amount will not be refunded.
No-Show Policy:
If the user does not arrive at the venue at the scheduled time and does not cancel in advance, it will be considered a no-show, and no refund will be processed.
Refund Processing Time:
Refunds, once approved, will be initiated within 5–7 business days, and the amount will be credited to the original source of payment.
Disputes and Support:
For any queries or concerns related to cancellations or refunds, users can contact our support team via the app or email. All disputes will be handled on a case-by-case basis.
By using HapNout’s services, you acknowledge and agree that no ownership rights of any intellectual property associated with the platform are transferred to you. All content, designs, user interfaces, features, graphics, logos, trademarks, and other intellectual properties available on the HapNout application and website are the sole property of HapNout (Kreo-X Innovations Private Limited) or its licensors. Any trademarks, service marks, logos, and brand names used in connection with HapNout are owned or licensed by us and are protected under applicable intellectual property laws. Use of our services does not grant you any license or right to use our trademarks or other proprietary content without express written permission. You agree not to copy, reproduce, modify, translate, distribute, publish, transmit, display, perform, license, create derivative works from, or reverse engineer any part of the HapNout platform or its content, in whole or in part. Access to HapNout is provided solely for your personal and non-commercial use in accordance with the Terms & Conditions. Unauthorized use of any part of the platform or infringement of intellectual property rights may result in legal action.
You agree to defend, indemnify, and hold harmless HapNout (operated by Kreo-X Innovations Private Limited), including its officers, directors, employees, agents, and representatives, from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or in any way connected with: Your breach of these Terms and Conditions, Your misuse of the HapNout platform, Violation of any rights of a third party, including intellectual property rights, Or any harm or damage caused to third parties as a result of content submitted by you or your usage of the services. You acknowledge that digital platforms may face technical glitches, outages, or unexpected errors. In the event of any failure to process reservations, payments, or any other transactional failure due to technical issues, HapNout shall not be held liable. You also agree not to copy, modify, reverse engineer, decompile, disassemble, or create derivative works of the HapNout software or attempt to obtain its source code by any means. Any such actions will be considered a violation of these terms and may result in immediate legal consequences. Your indemnification obligations under this section will survive the termination of your account or discontinuation of the platform usage.
Subject to these Terms and Conditions, the Privacy Policy, and all other related documents, your relationship with HapNout (operated by Kreo-X Innovations Private Limited) is based strictly on a principal-to-principal basis. By accepting these Terms, you acknowledge and agree that HapNout is only an intermediary platform connecting users with restaurants, pubs, lounges, and other venue partners listed on the platform. HapNout does not own, control, or assume liability for the products, services, or offerings made by the venue owners or restaurant partners. Our role is solely to facilitate table reservations, ordering food & beverages, and enabling bill payments through the application. By placing a reservation or initiating a payment on the HapNout platform, you understand that you are entering into a direct, legally binding contract with the respective venue or restaurant. HapNout does not guarantee that a user or venue will complete a transaction or fulfill the service as expected. Nothing in these Terms and Conditions, the Privacy Policy, or any related agreements shall be interpreted as creating a legal partnership, agency, or joint venture between you and HapNout. Furthermore, no third party shall be entitled to any rights or claims arising out of this agreement, except as explicitly stated.
You acknowledge and agree that the HapNout platform is provided on an “as-is” and “as-available” basis, without any warranties of any kind, either express or implied. HapNout (operated by Kreo-X Innovations Pvt. Ltd.) makes no representations or guarantees regarding the quality, reliability, safety, or availability of the services or products offered by restaurants, pubs, lounges, or any other venues listed on the platform. To the maximum extent permitted by applicable law, HapNout shall not be held liable for any loss, damage, delay, or inconvenience arising out of or related to any transactions or interactions between users and venue owners. This includes but is not limited to issues related to reservations, food quality, service delivery, or billing disputes. You also agree that HapNout disclaims all responsibility for any misuse, modification, unavailability, or loss of user-submitted content or data. Any material or data downloaded or otherwise obtained through HapNout is done at your own risk and discretion. You will be solely responsible for any damage to your device or data loss that results from such downloads.
You agree that any breach or violation of these Terms and Conditions will result in irreparable harm to HapNout (operated by Kreo-X Innovations Pvt. Ltd.) and will constitute an unlawful and unfair business practice, for which monetary damages may be insufficient to fully remedy the harm caused. Therefore, you expressly agree that HapNout shall have the right to seek injunctive or equitable relief, as deemed necessary or appropriate under the circumstances, without the requirement of posting any bond or proof of damage. These remedies shall be in addition to any other legal or equitable remedies that HapNout may be entitled to pursue. If legal action is taken by HapNout due to your breach of these Terms and Conditions, you agree to reimburse all reasonable legal fees, court costs, and expenses incurred in pursuing such action, in addition to any other relief that may be granted by a court of competent jurisdiction.
These Terms and Conditions shall become effective from the date you register on the HapNout platform (operated by Kreo-X Innovations Pvt. Ltd.) and shall remain in force until terminated by either party. You may terminate this agreement at any time by discontinuing use of the platform and, where applicable, closing your account or ceasing to access any services provided by HapNout. Kreo-X reserves the right to suspend, restrict, or permanently terminate your access to HapNout without prior notice if: You are found to be in breach of any of the Terms and Conditions, You misuse the services offered on the platform, Or the services are no longer viable or available due to business or operational reasons. Termination of your access shall be without prejudice to any rights or obligations accrued prior to the termination date. Kreo-X shall not be liable to you or any third party for any termination of your access to the platform.
You acknowledge and agree that Kreo-X, the operator of HapNout, reserves the right to modify, revise, or amend these Terms and Conditions at any time, at its sole discretion, without prior notice to you. The most recent version of the Terms and Conditions will always be made available on the HapNout platform, along with the "Last Updated" date for your reference. It is your responsibility as a registered user or venue partner to review the Terms and Conditions periodically to remain informed of any changes. Your continued use of the platform after any such updates signifies your acceptance of the amended Terms and your agreement to be legally bound by them. If you do not agree to the revised terms, you must immediately discontinue use of HapNout and related services.
If it turns out that a particular term is not enforceable, this will not affect any other terms.
Notices or letters or any communication shall be sent to your registered email id on the platform. Sending of an email to the correct email address shall have the same effect and rights as a physical notice. It shall be your responsibility to check emails.
Neither you nor Kreo-X (operator of HapNout) shall be held liable for any failure or delay in performance of obligations under these Terms and Conditions if such failure or delay is caused by Force Majeure events. Force Majeure includes, but is not limited to: Acts of government or regulatory authorities, Acts of God (such as earthquakes, floods, hurricanes, or natural disasters), Fire, explosion, or epidemics/pandemics, War, riots, civil unrest, rebellion, or insurrection, Labour disputes, strikes, or sabotage, Internet outages or failure of telecom networks. In such cases, the affected party must promptly notify Kreo-X about the occurrence of the Force Majeure event. Failure to notify may result in temporary suspension, account termination, or other corrective actions as deemed appropriate by Kreo-X. These provisions are in place to ensure fairness and to maintain operational integrity during unforeseen circumstances.
The User acknowledges and agrees that monetary compensation may be insufficient to address certain breaches or anticipated breaches of these Terms and Conditions. In such instances, Kreo-X, the operator of HapNout, shall have the right to seek remedies beyond monetary damages. You agree that in the event of any breach or threatened breach of these Terms by you, Kreo-X shall be entitled to pursue remedies such as: Specific performance, Injunctive relief (temporary or permanent), Or any other legal or equitable remedy available under the laws of competent jurisdiction. These remedies are in addition to any other rights Kreo-X may have under the law or under these Terms and Conditions. This clause ensures that HapNout maintains the integrity, security, and fairness of its platform for all users and partners.
Any dispute arising out of this terms & conditions shall be exclusively filed at the Court at Hyderabad, Telangana, India.
The Applicable Law in relation to any dispute arising will be the Laws of India.
In the event of any dispute between the parties arising out of or in relation to this terms and conditions, the same shall be referred to an Independent Arbitrator which has the exclusive jurisdiction to resolve the dispute. The arbitration will be governed by laws of India at the time being in force. The arbitration proceedings shall be constructed in English language and shall take place in the city of Hyderabad. The fee of the Arbitrator shall be equally borne by the parties.